Last updated: 30 September 2026
Goh Office Supplies (M) Sdn Bhd ("GOS", "we", "us", "our") is an office supplies company based in Seri Kembangan, Selangor, Malaysia. We supply stationery, office equipment and related products to businesses and individuals.
This policy explains how we collect, use, share and protect personal data when you visit our website, contact us, buy from us, open an account with us, or interact with our social media pages.
By using our website or contacting us, you agree to this policy. If you do not agree, please do not use our website or services.
| Registered name | Goh Office Supplies (M) Sdn Bhd |
|---|---|
| Company registration number | 199501040756 (369960-M) |
| Registered address | 2, Jalan BS 9/10, Taman Bukit Serdang, 43300 Seri Kembangan, Selangor |
| Website | https://gohoffice.com |
| Contact email | admin@gohoffice.com |
| Contact phone | 03-8957 7500 |
We collect personal data that you provide directly, including:
You are not obliged to give us this data, but without it we may be unable to respond to your enquiry, process your order or provide our services.
When you visit our website, we and our analytics providers may collect:
This data helps us keep the website working, understand how it is used, and measure our advertising.
| Source | What we receive |
|---|---|
| Meta (Facebook, Instagram) | Public profile name and picture of people who message or comment on our pages; page insights and post performance data; message content you send us |
| Online marketplaces | Order, delivery and customer chat details when you buy from our stores on marketplaces such as Shopee or Lazada |
| Analytics and advertising providers | Aggregated website and campaign statistics |
| Referrals | Contact details a partner or existing customer shares when introducing you, with your knowledge |
| Purpose | Examples |
|---|---|
| Responding to you | Replying to enquiries by email, phone, WhatsApp or social media |
| Processing orders | Preparing quotations, fulfilling and delivering orders, handling returns and after-sales support |
| Publishing our own content | Scheduling and publishing posts to our own Facebook Page and Instagram account |
| Billing and administration | Issuing invoices, collecting payment, managing credit accounts, keeping accounts |
| Improving our services | Understanding website use and the performance of our content |
| Marketing | Sending promotions and product updates to people who have asked for them or are existing customers |
| Legal and security | Meeting legal obligations, preventing fraud and misuse, resolving disputes |
We do not sell your personal data. We do not use your personal data to make automated decisions that produce legal effects for you.
We use a Meta application that connects to our own Facebook Page and Instagram account.
Access tokens are stored securely and used only for the purposes above. Our page administrators can revoke the application's access at any time in Meta Business Settings, which immediately stops all access.
We share personal data only as described here:
We require our service providers to protect personal data and to use it only for the purposes we specify. We do not sell personal data to anyone.
Some of our systems and service providers operate on cloud infrastructure that may be located outside Malaysia, including in Singapore, the European Union and the United States. Where we transfer personal data outside Malaysia, we take reasonable steps to ensure it is protected to a standard comparable to the Personal Data Protection Act 2010, including contractual commitments from our providers.
| Type of data | Retention period |
|---|---|
| Enquiries that do not lead to an order | Up to 24 months from last contact |
| Customer records, orders and correspondence | While you remain a customer, then up to 7 years |
| Accounting and tax records | 7 years, as required by Malaysian law |
| Platform access tokens | Until access is revoked or no longer needed, then deleted |
| Website analytics data | Up to 26 months |
| Marketing contact details | Until you unsubscribe or ask us to delete them |
When data is no longer needed, we delete it or anonymise it so that it can no longer identify you.
We take reasonable technical and organisational measures to protect personal data, including:
No system is completely secure. If a data breach occurs that is likely to cause you significant harm, we will notify you and the relevant authorities as required by law.
Under the Personal Data Protection Act 2010, you have the right to:
To exercise any of these rights, email us at admin@gohoffice.com with the details of your request. We may ask you to verify your identity. We will respond within 21 days, as required by the Act, and will tell you if a fee applies for a data access request.
If you are unhappy with our response, you may lodge a complaint with the Personal Data Protection Department (Jabatan Perlindungan Data Peribadi) of Malaysia.
You can ask us to delete the personal data we hold about you at any time.
Data obtained through Meta platforms. If you have interacted with our Facebook Page or Instagram account, or with our Meta application, we will delete the data we hold from that platform on request. You can also remove our application's access yourself at any time: go to your Facebook Settings, then Apps and Websites, and remove the application, or contact us using the details above.
We may keep certain records after a deletion request where the law requires it, such as invoices and accounting records, which we retain for seven years. We will tell you when this applies.
Our website uses cookies and similar technologies to keep the site working, remember your preferences, measure traffic and understand the performance of our advertising. These may include cookies set by Google Analytics and Meta.
You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.
Our website and services are not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, contact us and we will delete it.
Our website and social media content may link to other sites, including online marketplaces and Meta platforms. We are not responsible for their privacy practices. Please read their privacy policies before providing personal data to them.
We may update this policy as our services, technology or the law change. The date at the top shows when it was last updated. Material changes will be announced on this page. Continuing to use our website or services after an update means you accept the revised policy.
For any question about this policy, or to exercise your rights or request deletion:
| Company | Goh Office Supplies (M) Sdn Bhd - 199501040756 (369960-M) |
|---|---|
| admin@gohoffice.com | |
| Phone | 03-8957 7500 |
| Address | 2, Jalan BS 9/10, Taman Bukit Serdang, 43300 Seri Kembangan, Selangor |
In case of conflict between the English and Bahasa Malaysia versions of this policy, the English version prevails.